You're under a house or elbow-deep in a drain, and the phone rings out. TradeLine texts the caller straight away, asks the address, what's happening and whether water is still leaking, and sends you the job. You keep your own number.
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Plumbing calls are often urgent: a burst pipe or no hot water. If nobody picks up, the customer rings the next plumber, and the job is gone.
Knowing whether the water is off or still running tells you which call to return first, and the closing text tells the customer how to stop a flood while they wait.
These are the questions TradeLine sends for plumbers, word for word. The business and the names are an example.
If they call, they first hear: "Sorry, Coastal Plumbing can't get to the phone right now. We'll send you a text message in a moment."
Texts go to callers on Australian mobile numbers. Anyone else (a landline, an overseas number) hears: "Sorry, Coastal Plumbing can't get to the phone right now. Please call back a bit later, or send a text to this number."
An hour later a reminder SMS follows, so no job slips through. If someone calls again within 4 hours, they don't get the questions twice: we just let you know they called again.
They call your normal mobile, same as always. If you pick up, nothing changes.
After about 20 seconds, or if you're on another call, your phone company passes the call to your TradeLine number. Within seconds the caller gets a text from you.
They answer 4 quick questions by text, and you get one SMS with everything you need to call back ready.
Four short questions written for plumbers, one text at a time: name, address, needs, water off / call time. The answers come to your mobile in one SMS.
On Standard you get the questions shown here. On Pro we set up your own wording for you.
No. Customers keep calling your normal mobile. TradeLine only steps in when you don't answer.
No. Every message is written in advance, so nothing is made up on the fly and nothing weird gets sent in your name.