You're up a ladder, under a car or behind the wheel. The phone rings out, and the customer rings the next bloke on Google. TradeLine sends every missed caller a friendly text straight away, asks the questions you'd ask, and sends you the job details. You keep your own number.
Get TradeLine · A$49/monthNo app. No contract. No AI bills. Set up in about 2 minutes.
of customers go with the first business that gets back to them.
Lead Connect surveymore likely to land a real conversation if you reply within the hour rather than later.
Harvard Business Review, 2011Small businesses answer only about 38% of the calls they get. The rest go unanswered.
411 Locals call studyThese are overseas studies across all kinds of businesses, not just trades. The point stands, though: whoever gets back first usually gets the job.
AI receptionists are the shiny new thing, and they can cost hundreds of dollars a month, often charged per minute. They can also say odd things in your name, and customers can tell they're talking to a robot.
You don't need a robot. You need the customer to hear back before they ring someone else, and you need their details so you can call them back ready to quote. That's all TradeLine does: plain, friendly texts written for your trade, the same every time, 24/7. No surprises and no robot voice.
They call your normal mobile, same as always. If you pick up, nothing changes.
After about 20 seconds, or if you're on another call, your phone company passes the call to your TradeLine number. Within seconds the caller gets a text from you.
They answer 4 quick questions by text. You get one SMS with their name, address, what they need and when to call. An hour later a reminder SMS follows, so no job slips through.
Questions are written for each trade: mechanics, sparkies, plumbers, chippies, air con / HVAC and landscapers.
Monthly, cancel any time. Busier than that? Email us and we'll sort a plan that fits.
It works with Telstra, Optus and Vodafone, and with most brands that run on their networks. Setup is three short codes you dial once on your mobile, and we text you the exact codes for your carrier.
A heads-up: some budget plans (for example some Kogan Mobile plans) block forwarding calls to another number. If forwarding won't work on your plan, email us within 14 days and we'll refund you in full.
No. Customers keep calling your normal mobile. TradeLine only steps in when you don't answer.
From your own TradeLine number (a normal Aussie 04 mobile number), and the first text names your business. Phone networks don't let anyone send texts that pretend to come from your mobile. That's a scam-protection rule, and it applies to every service like this.
No. Every message is written in advance for your trade (or by you, on Pro). Nothing is made up on the fly, so nothing weird gets sent in your name.
They won't get the questions twice. If someone calls again within 4 hours, we just let you know they called again.
Missed calls go to TradeLine instead of voicemail. Callers get a text, which most people prefer to leaving a message. You can switch it off any time with three short codes.
Email [email protected]. No lock-in. Your TradeLine number stops at the end of the month you've paid for.