The mower's running and the phone rings out. TradeLine texts the caller straight away, asks the address, what they need and how big the area is, and sends you the details. You keep your own number.
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Landscapers work outdoors with loud machines, often far from the phone. New customers usually ring a few businesses, and the first to reply gets the quote.
Knowing whether it's a mow, new turf or a retaining wall, and roughly how big, lets you price the visit before you even call back.
These are the questions TradeLine sends for landscapers, word for word. The business and the names are an example.
If they call, they first hear: "Sorry, Greenline Landscapes can't get to the phone right now. We'll send you a text message in a moment."
Texts go to callers on Australian mobile numbers. Anyone else (a landline, an overseas number) hears: "Sorry, Greenline Landscapes can't get to the phone right now. Please call back a bit later, or send a text to this number."
An hour later a reminder SMS follows, so no job slips through. If someone calls again within 4 hours, they don't get the questions twice: we just let you know they called again.
They call your normal mobile, same as always. If you pick up, nothing changes.
After about 20 seconds, or if you're on another call, your phone company passes the call to your TradeLine number. Within seconds the caller gets a text from you.
They answer 4 quick questions by text, and you get one SMS with everything you need to call back ready.
Four short questions written for landscapers, one text at a time: name, address, job, size / call time. The answers come to your mobile in one SMS.
On Standard you get the questions shown here. On Pro we set up your own wording for you.
No. Customers keep calling your normal mobile. TradeLine only steps in when you don't answer.
No. Every message is written in advance, so nothing is made up on the fly and nothing weird gets sent in your name.