You're in a roof space or halfway through a switchboard, and the phone rings out. TradeLine texts the caller straight away, asks the address, what they need and whether anything is sparking, and sends you the details. You keep your own number.
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Sparkies can't answer from a ceiling or with a live board open. A customer with no power doesn't wait long before ringing the next electrician.
Knowing up front whether it's a dead power point or something burning lets you sort urgent jobs from the ones that can wait for tomorrow.
These are the questions TradeLine sends for electricians, word for word. The business and the names are an example.
If they call, they first hear: "Sorry, Southside Electrical can't get to the phone right now. We'll send you a text message in a moment."
Texts go to callers on Australian mobile numbers. Anyone else (a landline, an overseas number) hears: "Sorry, Southside Electrical can't get to the phone right now. Please call back a bit later, or send a text to this number."
An hour later a reminder SMS follows, so no job slips through. If someone calls again within 4 hours, they don't get the questions twice: we just let you know they called again.
They call your normal mobile, same as always. If you pick up, nothing changes.
After about 20 seconds, or if you're on another call, your phone company passes the call to your TradeLine number. Within seconds the caller gets a text from you.
They answer 4 quick questions by text, and you get one SMS with everything you need to call back ready.
Four short questions written for electricians, one text at a time: name, address, needs, safe / call time. The answers come to your mobile in one SMS.
On Standard you get the questions shown here. On Pro we set up your own wording for you.
No. Customers keep calling your normal mobile. TradeLine only steps in when you don't answer.
No. Every message is written in advance, so nothing is made up on the fly and nothing weird gets sent in your name.