You're on a roof or in a hot ceiling, and the phone rings out. TradeLine texts the caller straight away, asks the address, what's wrong and what type of system it is, and sends you the details. You keep your own number.
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When the first hot week hits, every air con tech's phone runs hot too. A customer with a unit that won't cool will ring whoever answers first.
Knowing it's a split or ducted system, and whether it's a service or a breakdown, helps you plan the day and bring the right gear.
These are the questions TradeLine sends for air con and HVAC techs, word for word. The business and the names are an example.
If they call, they first hear: "Sorry, Cool Change Air can't get to the phone right now. We'll send you a text message in a moment."
Texts go to callers on Australian mobile numbers. Anyone else (a landline, an overseas number) hears: "Sorry, Cool Change Air can't get to the phone right now. Please call back a bit later, or send a text to this number."
An hour later a reminder SMS follows, so no job slips through. If someone calls again within 4 hours, they don't get the questions twice: we just let you know they called again.
They call your normal mobile, same as always. If you pick up, nothing changes.
After about 20 seconds, or if you're on another call, your phone company passes the call to your TradeLine number. Within seconds the caller gets a text from you.
They answer 4 quick questions by text, and you get one SMS with everything you need to call back ready.
Four short questions written for air con and HVAC techs, one text at a time: name, address, needs, system / call time. The answers come to your mobile in one SMS.
On Standard you get the questions shown here. On Pro we set up your own wording for you.
No. Customers keep calling your normal mobile. TradeLine only steps in when you don't answer.
No. Every message is written in advance, so nothing is made up on the fly and nothing weird gets sent in your name.